This job closes in

Employer: De Vere Hotel

Salary: TBC

Hours: Various

Closing Date: 5pm, Friday October 13th, 2017

Personal Specification               

Enjoy working and dealing with the public and being part of a team.
Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations. 
Must be efficient, organised and self motivated.
Have a good personal standard projecting a professional image at all times.

Your key tasks reflect your contribution to our four core objectives; which are people, customer, profit and sales.

Computer skills:               Must be IT literate

Key Responsibilities

People

To attend a service briefing at the beginning of each shift and a handover at the end of each shift
Build productive working relationships with guests and colleagues through maintaining a high profile within the workplace
Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
Assist in maintaining the cleanliness of the department.
Actively support the Venue Values programs both company and property wide, ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay
Ensure the Customer Service Standards  are alive and promoted as a key driver within the business to the benefit to the overall customer experience
Wear the appropriate clothing for their role and maintain a high standard of personal grooming

Customer

To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention
To anticipate customer needs whenever possible to enhance the quality of service offered by the Venue, to ensure customer loyalty is maintained
Ensure all customers receive a warm welcome first time every time
Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved.  Communicate any problems to senior management, and liaise with them with complaints beyond your control
Ensure rooms are set to appropriate standard and all client requirements are met

Profit

To support the achievement of weekly, monthly and quarterly goals and targets within the department
To ensure care and attention is taken when handling company property to protect company assets
To be familiar with and promote other hotels within the group

Sales

Actively participate in any revenue and sales activities operated by De Vere plus any specific operational activities
Using your knowledge of our products, upsell at every opportunity

Statutory Responsibilities

To observe all Fire, Health & Safety & Food Safety Regulations attending any training session’s necessary to keep you updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.

Unspecified Duties

To carry out any other reasonable requests which would help to ensure that all guest expectations are exceeded.

 

Apply directly to emccrecruitment@devere.com

Added by SB

Location: University Park, Nottingham, NG7 2RJ [get directions from google maps]

Contract Type: Permanent

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