This job closes in

Employer: De Vere Hotel

Salary: TBC

Hours: Various

Closing Date: 5pm, Friday October 13th, 2017

Personal Specification                 

Enjoy working and dealing with the public and being part of a team.
 Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations. 
Must be efficient, organised and self motivated.
Have a good personal standard projecting a professional image at all times.

Your key tasks reflect your contribution to our four core objectives; which are people, customer, profit and sales.

Key Responsibilities


To service rooms allocated by the housekeeper to the standards specified in the S.O.P. manual
Ensure all rubbish from designated areas is removed.
Ensure that each store area serving your allocated work area is kept clean, tidy and secure at all times.
Ensure all entrance and exit points are clean and tidy at all times
Support ground floor cleaning team as and when required with offices, meeting rooms, and public washrooms as agreed in cleaning schedule as directed by the Head Housekeeper.
Report any maintenance/building issues and requirements you may discover during your working day.
Ensure that lost property is recorded and dealt with according to the procedure as directed by the Head Housekeeper.
Minimise operating costs by using all equipment and products in accordance with company or manufacturing guidelines.
Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times.
Communicate well and demonstrate a pleasant, polite efficient, caring and friendly service to customers.
To comply with any reasonable request from the management team or your Head of Department.
To pass on any guest request to the Housekeeper

To report guest illness to the Housekeeper

To report any suspicious persons to the  Housekeeper or Duty Manager and ensure all bedroom doors are closed to prevent theft.  Security of keys to be ensured at all times, with the keys being handed to the Housekeeper before going off duty

To follow the procedure set out for Guest Lost Property.


To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention
To anticipate customer needs whenever possible to enhance the quality of service offered by the Venue, to ensure customer loyalty is maintained
Ensure all customers receive a warm welcome first time every time
Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved.  Communicate any problems to senior management, and liaise with them with complaints beyond your control
Ensure rooms are set to appropriate standard and all client requirements are met


To support the achievement of weekly, monthly and quarterly goals and targets within the department
To ensure care and attention is taken when handling company property to protect company assets
To be familiar with and promote other hotels within the group


Actively participate in any revenue and sales activities operated by De Vere plus any specific operational activities
Using your knowledge of our products, upsell at every opportunity

Statutory Responsibilities

To observe all Fire, Health & Safety & Food Safety Regulations attending any training session’s necessary to keep you updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.

Unspecified Duties

To carry out any other reasonable requests which would help to ensure that all guest expectations are exceeded.


Apply directly to

Added by SB

Location: University Park, Nottingham, NG7 2RJ [get directions from google maps]

Contract Type: Permanent

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